Terms of Service — Smart Pariwar

Operated by Smart Team Networks Pvt. ltd.

Effective date: 6 August 2026

Last updated: 6 August 2026

Note on language / भाषासम्बन्धी सूचना

These Terms are provided in English and Nepali. Where the two differ, the Nepali text prevails for users in Nepal.

यी सर्तहरू अंग्रेजी र नेपाली दुवैमा छन्। दुईबीच फरक परे नेपालमा नेपाली पाठ नै मान्य हुनेछ।

1. Who we are / हामी को हौँ

Smart Pariwar is a mobile and web platform operated by Smart Team Networks Pvt. ltd., a private limited company registered in Nepal.

  • Company Registration No.: 391645/82/83
  • PAN: 623609606
  • Registered office: Ward No. 9, Tulsipur Sub-Metropolitan City, Dang, Nepal
  • Support email: stnsupport.np@gmail.com

"Smart Pariwar", "Smart Bus", "Smart Safari", "Smart Kitchen", "Smart Rider", "Showroom" and "STN Live" are service names used by this company. In these Terms, "we", "us", "the Platform" and "Smart Pariwar" mean Smart Team Networks Pvt. ltd.

नेपालीमा: स्मार्ट परिवार, नेपालमा दर्ता भएको स्मार्ट टिम नेटवर्क्स प्रा.लि. द्वारा सञ्चालित मोबाइल तथा वेब प्लेटफर्म हो। कम्पनी दर्ता नं. ३९१६४५/८२/८३, स्थायी लेखा नं. ६२३६०९६०६, दर्ता कार्यालय: वार्ड नं. ९, तुलसीपुर उप-महानगरपालिका, दाङ। सम्पर्क: stnsupport.np@gmail.com

2. Acceptance and eligibility / स्वीकृति र योग्यता

By creating an account, or by using any part of the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

  • You must be at least 16 years old to hold an account. If you are under 18, you may use the Platform only with the consent and supervision of a parent or legal guardian, who accepts these Terms on your behalf.
  • To operate as a Vendor or a Rider (driver partner) you must be at least 18 years old and legally permitted to carry on that activity in Nepal.
  • You confirm that the information you give us is true, and that you will keep it up to date.

नेपालीमा: खाता खोल्दा वा प्लेटफर्म प्रयोग गर्दा तपाईंले यी सर्त स्वीकार गर्नुभएको मानिन्छ। खाता खोल्न कम्तीमा १६ वर्ष पुगेको हुनुपर्छ; १८ वर्षमुनिका व्यक्तिले अभिभावकको मञ्जुरी र निगरानीमा मात्र प्रयोग गर्न सक्नुहुन्छ। व्यवसायी वा राइडर (चालक साझेदार) बन्न कम्तीमा १८ वर्ष पुगेको र नेपाली कानूनअनुसार सो काम गर्न योग्य हुनुपर्छ।

3. Your account / तपाईंको खाता

  • Accounts are verified by OTP sent to your mobile number. Keep your phone and OTP private — anyone with the OTP can access your account.
  • One person may hold one account per role. Creating duplicate accounts to evade a suspension, to abuse promotions, or to inflate ratings is prohibited.
  • You are responsible for everything done through your account.
  • Tell us at stnsupport.np@gmail.com immediately if you believe your account has been used without your permission.
  • You may delete your account at any time from within the app, or from our account-deletion page. Deletion is explained in our Privacy Policy.

नेपालीमा: खाता तपाईंको मोबाइल नम्बरमा आउने OTP बाट प्रमाणित हुन्छ — OTP कसैलाई नदिनुहोस्। एक व्यक्तिले एक भूमिकामा एउटै खाता राख्न पाउनुहुन्छ। खाता मार्फत भएका सबै काममा तपाईं जिम्मेवार हुनुहुन्छ। खाता जुनसुकै बेला app भित्रैबाट मेटाउन सकिन्छ।

4. What Smart Pariwar is — and what it is not / हाम्रो भूमिका

Smart Pariwar is a technology platform and marketplace. We connect passengers, customers, vendors and rider partners. We do not ourselves operate buses, cook food, or sell the goods listed on the Platform.

This means:

  • The transport service is provided by the bus operator or the rider partner, not by us.
  • The food is prepared and sold by the vendor kitchen, not by us.
  • The goods shown in Showroom / STN Live are sold by the vendor, not by us.
  • The contract for the ride, meal or product is between you and that partner. We provide the platform, the booking record and the support channel.

We are not a bank, a payment institution, or a transport company.

नेपालीमा: स्मार्ट परिवार एउटा प्रविधि प्लेटफर्म तथा बजार हो। बस, खाना वा सामान हामी आफैँ चलाउँदैनौँ — ती सेवा सम्बन्धित बस सञ्चालक, भान्सा वा पसलले दिन्छ। कारोबारको सम्झौता तपाईं र सो साझेदारबीच हुन्छ; हामी बुकिङ, अभिलेख र सहयोग उपलब्ध गराउँछौँ। हामी बैंक वा यातायात कम्पनी होइनौँ।

5. Terms for Passengers and Customers / यात्री तथा ग्राहकका लागि सर्त

Applies to Smart Bus bookings, Smart Safari rides, and Smart Kitchen / Showroom orders.

5.1 Booking and seats. A booking is confirmed only when it shows as confirmed in the app. Seats marked as ladies seats are reserved as required by the operator and by law; do not book them for another passenger.

5.2 Fares and charges. The fare or price shown at the time of booking is the price you owe, unless the operator publishes a change before departure. Government-fixed fares, where they apply, always take precedence.

5.3 Cancellation and no-show. Cancellation windows and any deduction are set by the operator and shown before you confirm. If you do not board, the operator may treat the ticket as used.

5.4 Refunds. Where you paid the operator or vendor directly, the refund is made by that operator or vendor. We will help you reach them and will provide the booking record, but we cannot refund money we never held.

5.5 Conduct. Behave lawfully and respectfully towards drivers, staff and other passengers. Do not carry prohibited or dangerous goods. Operators and rider partners may refuse service where safety or the law requires it.

5.6 Accuracy. Give a working mobile number and correct passenger details. A wrong number means we and the operator cannot reach you about a delay or a cancellation.

नेपालीमा: बुकिङ app मा "confirmed" देखिएपछि मात्र पक्का हुन्छ। महिला सिट आरक्षित हुन्छ, अरूका लागि बुक नगर्नुहोस्। बुकिङ गर्दा देखिएको भाडा नै लाग्नेछ (सरकारी दररेट लागू हुने ठाउँमा सोही मान्य)। रद्द गर्ने समय र कट्टी सञ्चालकले तोक्छ। सिधै सञ्चालक वा पसललाई तिरेको रकम फिर्ता सोही पक्षले दिन्छ — हामीले नलिएको रकम हामी फिर्ता गर्न सक्दैनौँ; तर सम्पर्क गराउन र बुकिङको अभिलेख दिन सहयोग गर्छौँ। चालक, कर्मचारी र सहयात्रीसँग शिष्ट व्यवहार गर्नुहोस्; निषेधित वा जोखिमपूर्ण सामान नबोक्नुहोस्।

6. Terms for Vendors / व्यवसायीका लागि सर्त

Applies to kitchens, showrooms, bus operators and any other business account.

6.1 Legality. You must hold every registration, licence and permit your business requires under Nepali law — including, where applicable, PAN/VAT registration, local body registration, food-business licence and vehicle/route permits. You must keep them valid.

6.2 Your listings. You are responsible for the accuracy of your prices, photos, descriptions, seat maps, timings and stock. Do not list prohibited, counterfeit, unsafe or illegal items. Do not advertise a price you will not honour.

6.3 Food and product safety. If you sell food, you are solely responsible for hygiene, storage, preparation and labelling, and for complying with all applicable food-safety rules.

6.4 Payments to you. Where the Platform shows your QR or bank details for direct payment, you confirm those details belong to your business and are correct. Money paid directly to you is received by you, not by us. You are responsible for issuing any bill or receipt required by law and for your own taxes.

6.5 Fees. Any commission, listing fee or subscription is shown to you before it applies. We will give reasonable notice before changing it.

6.6 Content licence. You keep ownership of the photos, videos and text you upload. You grant us a non-exclusive, royalty-free licence to host, display, resize and promote that content within the Platform and in our own marketing, for as long as your listing is live and for a reasonable period afterwards for records. You confirm you have the right to grant this — including the rights of anyone appearing in your images or video.

6.7 Suspension. We may remove a listing or suspend a vendor account for a breach of these Terms, for repeated customer complaints, for suspected fraud, or where required by law.

नेपालीमा: व्यवसायसँग सम्बन्धित सबै दर्ता, इजाजतपत्र र अनुमति (PAN/VAT, स्थानीय तह दर्ता, खाद्य इजाजत, रुट परमिट आदि) तपाईंसँग हुनुपर्छ र वैध रहनुपर्छ। मूल्य, फोटो, विवरण, सिट नक्सा र समय सही राख्ने जिम्मा तपाईंको हो। खानाको सरसफाइ, भण्डारण र गुणस्तरको पूर्ण जिम्मेवारी तपाईंकै हो। सिधै तपाईंको QR वा बैंक खातामा आएको रकम तपाईंले नै पाउनुभएको हो — बिल/रसिद दिने र कर तिर्ने दायित्व तपाईंकै हो। अपलोड गरेको सामग्रीको स्वामित्व तपाईंकै रहन्छ, तर प्लेटफर्ममा देखाउन र प्रवर्द्धन गर्न हामीलाई अनुमति दिनुहुन्छ।

7. Terms for Rider Partners / राइडर साझेदारका लागि सर्त

Applies to drivers using the Smart Rider / Smart Safari driver app.

7.1 Independent partner. You use the Platform as an independent service provider, not as our employee. Nothing here creates an employment, agency or partnership relationship. You decide when to go online.

7.2 Documents. You must hold a valid driving licence for the vehicle category you drive, valid vehicle registration (blue book), valid third-party insurance, and any permit the law requires. You must upload true copies and update them before they expire. Driving on the Platform without valid documents is a serious breach.

7.3 Location while online. When you are Online, the app collects your location in the background so that nearby ride requests can reach you and so passengers can follow the trip. A notification stays visible while this is running. You can stop it at any time by going Offline. Details are in our Privacy Policy.

7.4 Conduct and safety. Drive lawfully and soberly. Do not use a phone in the hand while driving. Do not carry more passengers than the vehicle is permitted. Do not ask a passenger for extra money outside the fare shown, and do not cancel repeatedly to game the system.

7.5 Subscription. Where a subscription or contribution applies to your account, the amount, the due date and the effect of non-payment are shown to you in the app before it takes effect. If a subscription is unpaid, your account may be placed on hold and stop receiving ride requests until it is settled.

7.6 Ratings and removal. Passenger ratings, complaint history and safety reports are used to decide whether your account remains active. We may deactivate a rider account for serious or repeated safety, fraud or conduct breaches.

नेपालीमा: तपाईं हाम्रो कर्मचारी होइन — स्वतन्त्र सेवा प्रदायक हुनुहुन्छ; कहिले Online हुने तपाईं आफैँ छान्नुहुन्छ। वैध लाइसेन्स, ब्लुबुक, बीमा र आवश्यक परमिट अनिवार्य छ, र म्याद सकिनुअघि नवीकरण गर्नुपर्छ। Online हुँदा मात्र background मा स्थान लिइन्छ (सूचना देखिइरहन्छ), Offline गरेपछि रोकिन्छ। मादक पदार्थ सेवन गरी नचलाउनुहोस्, हातमा मोबाइल नबोक्नुहोस्, तोकिएभन्दा बढी यात्रु नराख्नुहोस्, देखिएको भाडाभन्दा थप पैसा नमाग्नुहोस्। शुल्क/सदस्यता नतिरे खाता होल्डमा जान सक्छ र ride request आउन बन्द हुन्छ।

8. User content and prohibited content / प्रयोगकर्ता सामग्री र निषेधित सामग्री

The Platform lets users and vendors upload content — photos, videos, listings, reviews, chat messages, payment screenshots, and links submitted to STN Live.

8.1 You are responsible for what you post. Only post content you own or have the right to post.

8.2 Prohibited content and behaviour. You must not post, send or link to:

  • sexual content, nudity, or any sexual content involving a minor;
  • content that sexualises, endangers or exploits a child in any way;
  • threats, harassment, bullying, stalking, or doxxing;
  • hate speech or incitement against any caste, ethnicity, religion, region, gender, disability or sexual orientation;
  • graphic violence, gore, or content promoting self-harm or suicide;
  • content promoting terrorism, extremism, or any criminal act;
  • sale of drugs, weapons, wildlife products, or other goods illegal in Nepal;
  • fraud, phishing, fake payment proofs, or impersonation of another person or business;
  • spam, malware, or attempts to break the security of the Platform;
  • anyone else's private information posted without their consent.

8.3 Zero tolerance. We do not tolerate objectionable content or abusive users. Content that breaks rule 8.2 will be removed and the account may be suspended or permanently banned, without refund.

8.4 How to report. Any user can report content or another user:

  • using the Report option shown on the content or profile inside the app; or
  • by emailing stnsupport.np@gmail.com with a description and, if possible, a screenshot.

8.5 How to block. Any user can block another user from the profile or chat screen. A blocked user cannot contact you through the Platform.

8.6 What we do with a report. We review reports and act on them within 24 hours. Action may include removing the content, warning the account, suspending it, banning it permanently, and — where the law requires — reporting the matter to the Nepal Police or another authority. We may act on our own initiative as well as on a report.

8.7 Appeal. If you believe your content or account was removed in error, write to stnsupport.np@gmail.com within 30 days and we will review the decision.

नेपालीमा: प्लेटफर्ममा तपाईंले राख्नुभएको फोटो, भिडियो, सूची, समीक्षा र सन्देशको जिम्मेवारी तपाईंकै हो। निषेधित: यौनजन्य सामग्री; बालबालिकालाई यौनीकरण वा शोषण गर्ने कुनै पनि सामग्री; धम्की, दुर्व्यवहार वा दुःख दिने व्यवहार; जात, धर्म, क्षेत्र, लिङ्ग वा अपाङ्गताविरुद्धको घृणा फैलाउने भाषण; हिंसा वा आत्महत्या प्रवर्द्धन; लागूऔषध, हतियार वा गैरकानूनी वस्तुको बिक्री; ठगी, नक्कली भुक्तानी प्रमाण वा अरूको नाममा भ्रम सिर्जना; अरूको निजी जानकारी। यस्ता सामग्री र दुर्व्यवहार गर्ने प्रयोगकर्तालाई शून्य सहनशीलता छ। app भित्रको Report विकल्प वा stnsupport.np@gmail.com मार्फत उजुरी गर्न सकिन्छ, र कुनै पनि प्रयोगकर्तालाई Block गर्न सकिन्छ। उजुरी आएको २४ घण्टाभित्र कारबाही गरिन्छ — सामग्री हटाउने, खाता निलम्बन वा स्थायी बन्द गर्ने, र कानूनले माग गरेमा प्रहरीलाई जानकारी दिने। निर्णय गलत लागेमा ३० दिनभित्र उही इमेलमा पुनरावेदन गर्न सकिन्छ।

9. Payments / भुक्तानी

  • Prices are in Nepali Rupees (NPR) and include taxes unless stated otherwise.
  • The Platform supports cash and direct payment to the operator or vendor (for example by scanning their QR or transferring to their bank account). Where you pay directly, you are paying that business, not us.
  • Where you upload a payment screenshot as proof, it must be genuine. Uploading a forged or edited payment proof is fraud and will result in a permanent ban and may be reported to the police.
  • We may hold, delay or reverse a booking where we reasonably suspect fraud.

नेपालीमा: मूल्य नेपाली रुपैयाँमा हुन्छ। नगद वा सिधै सञ्चालक/पसलको QR वा बैंक खातामा भुक्तानी गर्न सकिन्छ — सिधै तिर्दा तपाईंले सोही व्यवसायलाई तिरिरहनुभएको हो, हामीलाई होइन। भुक्तानीको screenshot साँचो हुनुपर्छ — नक्कली वा सम्पादन गरिएको प्रमाण पेस गर्नु ठगी हो, खाता स्थायी बन्द हुन्छ र प्रहरीमा जानकारी दिन सकिन्छ।

10. Things you must not do / निषेधित प्रयोग

You must not:

  • use the Platform for any unlawful purpose;
  • scrape, copy, or bulk-collect data, listings, phone numbers or user information from the Platform;
  • attempt to access another user's account, or any part of our systems you are not authorised to reach;
  • probe, scan or test the security of the Platform, or interfere with its normal working;
  • reverse-engineer, decompile or modify the apps, or distribute a modified version;
  • use bots, emulators or automated tools to place bookings, create accounts or manipulate ratings;
  • resell or commercially redistribute any part of the Platform without our written consent.

नेपालीमा: गैरकानूनी काममा प्लेटफर्म प्रयोग गर्न, data/नम्बर/सूची थोकमा उतार्न, अरूको खाता वा हाम्रो प्रणालीमा अनधिकृत पहुँच खोज्न, सुरक्षा परीक्षण वा अवरोध गर्न, app परिवर्तन गरी वितरण गर्न, र bot वा स्वचालित उपकरणले बुकिङ/खाता/रेटिङ बिगार्न पाइँदैन।

11. Our intellectual property / बौद्धिक सम्पत्ति

The Smart Pariwar name, the Smart Pariwar mark and logo, the service names listed in section 1, the apps, the website, and their design, code and text belong to Smart Team Networks Pvt. ltd. You may not use them without our written permission, except to refer to the Platform accurately.

नेपालीमा: "Smart Pariwar" नाम, लोगो, सेवाका नाम, app, वेबसाइट र तिनको design/code स्मार्ट टिम नेटवर्क्स प्रा.लि. को सम्पत्ति हो। लिखित अनुमतिबिना प्रयोग गर्न पाइँदैन।

12. Disclaimers and limits / अस्वीकरण र दायित्वको सीमा

  • The Platform is provided "as is". We do not promise that it will be uninterrupted or error-free. Mobile network coverage, GPS accuracy and third-party services are outside our control.
  • We are not liable for the acts or omissions of a bus operator, vendor, rider partner or passenger, including delays, cancellations, accidents, food quality, or the condition of goods. Their service is their responsibility.
  • To the extent permitted by Nepali law, our total liability to you for any claim relating to a booking is limited to the amount of the platform fee or commission we actually received for that booking. We are not liable for indirect or consequential loss.
  • Nothing in these Terms limits any right you have under the Consumer Protection Act, 2075 or other mandatory Nepali law, or excludes liability for death or personal injury caused by our own negligence, or for fraud.

नेपालीमा: सेवा "जस्तो छ त्यस्तै" उपलब्ध छ; निरन्तर वा त्रुटिरहित हुने ग्यारेन्टी छैन (नेटवर्क, GPS र तेस्रो पक्षका सेवा हाम्रो नियन्त्रणबाहिर छन्)। बस सञ्चालक, पसल, राइडर वा यात्रुको काम-कारबाहीको दायित्व हामी लिँदैनौँ। कानूनले दिएको सीमासम्म, कुनै बुकिङसम्बन्धी दाबीमा हाम्रो कुल दायित्व सो बुकिङबाट हामीले वास्तवमै पाएको शुल्क/कमिसनसम्म मात्र सीमित हुनेछ। उपभोक्ता संरक्षण ऐन, २०७५ लगायत बाध्यकारी कानूनले दिएको अधिकार यसले घटाउँदैन।

13. Suspension, termination and deletion / निलम्बन, समाप्ति र खाता मेट्ने

  • You may stop using the Platform and delete your account at any time.
  • We may suspend or terminate your access if you breach these Terms, if your account is used for fraud or for a safety risk, or if we are required to do so by law.
  • Where it is reasonable and lawful, we will tell you why and give you a chance to respond.
  • Certain records — for example completed bookings, payment records and tax documents — are kept after deletion where the law requires. What is deleted and what is retained is set out in our Privacy Policy.

नेपालीमा: तपाईं जुनसुकै बेला खाता मेटाउन सक्नुहुन्छ। सर्त उल्लङ्घन, ठगी, सुरक्षा जोखिम वा कानूनी बाध्यता भएमा हामीले पहुँच निलम्बन वा बन्द गर्न सक्छौँ — सम्भव भएसम्म कारण बताउँछौँ। कानूनले माग गरेका अभिलेख (सम्पन्न बुकिङ, भुक्तानी, कर कागजात) खाता मेटेपछि पनि राखिन्छ; विस्तृत विवरण गोपनीयता नीतिमा छ।

14. Governing law and disputes / लागू कानून र विवाद

These Terms are governed by the laws of Nepal. We ask that you first write to stnsupport.np@gmail.com so we can try to resolve the matter directly. If that fails, the courts of Dang district, Nepal have jurisdiction, without prejudice to any right you have to bring a consumer claim where the law allows.

नेपालीमा: यी सर्तमा नेपालको कानून लागू हुन्छ। विवाद परे पहिले stnsupport.np@gmail.com मा लेख्नुहोस्; समाधान नभए दाङ जिल्लाको अदालतको क्षेत्राधिकार रहनेछ। उपभोक्ताले कानूनले दिएको ठाउँमा उजुरी गर्ने अधिकार यथावत् रहनेछ।

15. Changes to these Terms / सर्तमा परिवर्तन

We may update these Terms. The "Last updated" date at the top will change. For a significant change we will show a notice in the app or email you before it takes effect. Continuing to use the Platform after that date means you accept the updated Terms.

नेपालीमा: सर्तमा परिवर्तन हुन सक्छ; माथिको "Last updated" मिति फेरिनेछ। ठूलो परिवर्तन भए लागू हुनुअघि app मा सूचना वा इमेल गरिनेछ। सोपछि प्रयोग जारी राख्नुले परिवर्तित सर्त स्वीकार गरेको मानिनेछ।

16. Contact / सम्पर्क

Smart Team Networks Pvt. ltd.

Ward No. 9, Tulsipur Sub-Metropolitan City, Dang, Nepal

Company Reg. No. 391645/82/83 · PAN 623609606

Email: stnsupport.np@gmail.com

See also / अन्य: Privacy Policy · Delete your account